Frequently Asked Questions

Yes. You're free to adjust your prices on the app in a way that suits you and protects your net profit. All we ask is that you notify the platform of any change so it can be updated correctly.

The platform covers them in full. You pay nothing on direct payment transactions.

• Commercial Registration (CR)
• Tax number (if applicable)
• A copy of the IBAN
• Mobile number of the CR holder

Not at all. Sign-up is simple — the documents above are all you need, and you're in. No technical experience required.

Nothing. Sign-up is completely free, with no subscription or activation fees. You start earning from your first order, and our commission applies only to orders that come to you through the app.

We've designed ready-made subscription templates tailored to the Saudi market and proven to work — pick the one that suits your laundry. They come with smart flexibility too — such as packages that run mid-week only, to spread customers away from peak times. Your job is to set the right price; we provide the template.

Pre-paid income with 400 guaranteed visits per month. The discount is a small investment that brings you steady income and loyal customers instead of passing visitors.

The "no-weekends" package is a smart workload-management tool. Since weekends are usually peak time, offering a package that runs on weekdays only spreads customers across the quieter days, lifts turnout on slow days, and keeps your laundry busy throughout the week — not only at the end of it.

You can let your customer top up a prepaid balance in their wallet for your laundry — at a value higher than what they pay — so you guarantee their return, get upfront liquidity, and they spend it on any of your subscriptions or services.

You get an instant notification for every new order through the dashboard, and you can accept or decline it.

Yes. Agreeing to the contract inside the app with the verification code (OTP) counts as a legally binding electronic signature with the same standing as a handwritten signature, under the Saudi Electronic Transactions Law.

Yes — there's no exclusivity at all. You're free to work with any other platform. The only condition is that you don't redirect customers who reached you through Qlean to deal outside the platform.

Absolutely. We consider you a partner — your feedback and improvement suggestions are always welcome, and we evolve the platform based on real laundry needs.

We're not just an app — we're a partner in growing your laundry. We give you:

Through ongoing advertising and promotion of the platform, and the subscription system that ties customers to your laundry. The more subscriptions and ratings you have, the higher you rank in the app's search results.